The Big Picture

This is the area compiling the comments from all of the other sections: medical technology, pharma, biotech and diagnostics.  The comments are listed in date order, so browse through and see what the life science industry is saying.

Jujhar Singh of - MedilinkWM - 19:02:56pm Mar-2nd

I was interested to hear about the HMO system from Sweden that Trevor Lewis mentioned in your first webcast, and I'd like to know more. What did they do and how did it bail them out? What are the lessons learned that we could implement over here in the UK?

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Trevor Lewis of - Medical Device Consultancy - 13:40:03pm Mar-4th

During the webinar I (TL) did refer to Switzerland, although Sweden’s model is also very interesting and may be even more relevant to “socialised medicine” than Switzerland.
A good starting place for understanding the interest in Switzerland’s healthcare system, especially from America is “Swiping Ideas from the Swiss”, an article was published on 1Mar10 http://healthcare.change.org/blog/view/swiping_ideas_from_the_swiss
For further detailed background please see the WHO site that provides really helpful information on all countries. For Switzerland go to: 'Health Care Systems in Transition - Switzerland' published by the European Observatory on Health Care Systems This was published in 2000 and does provide some historical background p5-7 and you will see that Switzerland has been struggling with an adequate and appropriately funded health care system since around 1890; this is not a new problem. The Health Care Reforms and Conclusions (p71-78) provide more insights but this is a very different model to the UK. It is a managed care type approach implemented in a very European way. It has been relatively successful.
Another useful article is The Swiss Healthcare System (2002) by Civitas that includes Swiss Lessons for UK Policy-Makers
Please see an American view on Switzerland that is cited by many interested parties: Inside the World's Finest Heath Care System

Les Farrington of - Binding Site - 14:02:49pm Feb-18th

The introduction of the 10% Patent Box is welcome news for companies such as mine who are investing heavily in R&D. It also supports the concept of keeping the innovation in the UK. The only real concern we have about this scheme is waiting until 2011, especially after the successful drive of the Office of Life Science and their recent launch to deliver the blueprint- what’s the rational and where’s the investment short term?

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Andrew Ives of - ATM - 16:53:25pm Feb-22nd

What a wonderful scheme. By announcing now and delaying until after the electionthe government grabs the credit and leaves another to pick up the tab......again. SMEs need help now to file and support patents otherwise there will be no income on which the tax relief can be claimed.

Martin Levermore of - MDTI - 13:10:30pm Feb-18th

What about the small, innovative companies who struggle to have the resource to actually file patents? Couldn’t the Government also do something to support the patent application process, or is this only a bill for big industry?

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Tony Davis of - Medilink WM - 13:14:25pm Feb-17th

Would others agree that The NHS procurement organisation rules, regulations and general bureaucracy are a hindrance to the UK industry base which is 98% SME and unable to invest the amount of time and energy required to comply.

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Caroline Herdman of - Primasil - 14:55:14pm Feb-22nd

Shouldn't life sciences OEMs be sourcing components from companies like mine so that all the economic benefit stays in the UK?

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Michelle Dalton of - MedilinkWM - 6:21:30am Feb-17th

This seems to be a lot easier to say than to actually do...finding new suppliers takes time. How do large companies source new suppliers? Are tradeshows still the preferred method?

Andrew Ives of - Advanced Therapeutic Materials - 9:47:01am Feb-10th

Funding for start-up companies with innovations past the concept stage but some way from commercial reward, commonly called ‘the valley of death’, is still sparse. Funding for pure research is readily available. Funding for expansion of an established commercial entity with a sound business plan and track record is relatively easy to find but the bit in the middle is where we all are losing valuable initiatives. Even the VC community is loath to invest, or if they do, they will stifle the creative spark in their quest for a quick return.

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Trevor Lewis of - Medical Device Consultancy - 18:35:24pm Feb-18th

It is important even for early stage companies to get some early proof the device will deliver what customers want and they will pay for it. It is important to have a user / clinical board or focus group to help reinforce this. Letters of intent are helpful, early orders even better!

Andrew Ives of - Advanced Therapeutic Materials - 14:57:33pm Feb-22nd

I see the main difficulty faced by any small company, be it start up or established SME, lies in the barriers which discourage adoption of new technologies within the NHS. Yes, a level of patient protection is needed, but many innovations fall foul of the full range of defenses even when there is little or no risk and great benefits. Despite a number of well sounding bodies and initiatives, I am yet to be convinced that a simple route exists through the labyrinth.

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Philip Salt of - Salts Healthcare - 7:43:10am Feb-3rd

Has anyone else had experience of negotiating and agreeing a central price for a product or service (e.g. Drug Tariff) only to be then drawn in to attempts at a local PCT level to re-negotiate that price?

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chris of - medilinkwm - 17:20:39pm Feb-1st

Is Medical Simulation Stimulating Users and Producers?

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John Adcock of - Advena Medical - 15:45:56pm Feb-1st

UK SMEs operating in the medical diagnostics industry want to compete with the global companies yet often need a reminder about the importance of regulatory issues. A word of advice: appropriate risk management approval processes may protect you from future liability issues, so make sure your documentation is detailed and conforms to the European standards.

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Steve May-Russell of - Smallfry - 15:23:02pm Feb-1st

Universities and higher education institutions have a lot of IP trapped in their empires which is potentially quite lucrative – how do we help them understand that by working with us clever SMEs who are skilled and experienced in the commercialisation process, we all will benefit?

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John Adcock of - Advena Medical - 15:02:39pm Feb-1st

I am still concerned by the discourse around the Medical Device Directive, and its possible recast, which may draw it closer to pharmaceutical regulation. Medical devices are significantly different than pharmaceutical products and deserve their own regulations without the added complications of pharmaceutical laws which could hinder innovative development and penalise small businesses. Such a change could also highlight further the current inconsistencies between Notified Bodies which appears to be on the increase.

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Peter Dines of - Surgi-C - 15:00:34pm Feb-1st

I think the pressure on the NHS to save 5% each year for the next three years will increase pricing pressures on its suppliers. We are reacting to this by working with our customers to source generic products with significant cost savings. I believe this strategy of building a UK company focused on delivering quality products with significant cost savings will enhance our opportunity and break down the barriers to entry that currently exist where the market leaders are largely International healthcare organizations.

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Ewart Woolley of - CMPR - 14:58:09pm Feb-1st

In its report on catheters, the Rapid Review Panel refers to a recent report by the international Cochrane Collaborative which highlighted that ‘the results suggest that the use of BARDEX(R) I.C. silver alloy indwelling catheters for hospitalised adults short-term reduces the risk of catheter acquired urinary tract infection. The relative risk of symptomatic urinary tract infection was 40% lower than if a standard catheter had been used.’ Therefore, I concluded that the RRP is a necessary step in the device evaluation process, but now I’m finding that’s not necessarily the case. And just because a product is ‘approved’ by the RRP it does not guarantee the NHS will adopt it. So what is the point of the Rapid Review Panel?

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Trevor Lewis of - MDC - 13:02:05pm Jan-29th

There are several issues I feel are hot right now: - Differing registration requirements in EU Member States affects the ability to gain reimbursement - Clinical trial reporting requirements for trials started prior to 21Mar10 - Unique Device Identification (UDI) is coming and companies should get involved now to understand it as it affects the whole supply chain - Software classification of all kinds (patient records/data handling, and more importantly when s/w is used in the diagnosis of the patient and involves some form of processing/interpretation)

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Matthew Harte of - Protomed - 16:53:07pm Jan-28th

Given the financial status of the UK, one of the only arenas that has experienced growth is the Biotech market and it has been shown that investment in Biotech, gives much higher returns that other sectors. However this needs to stay as a focus as if the UK does not continue to invest and concentrate on new products, we risk this strong position. Continued development in UK innovation and NHS involvement with UK companies should be seen as a win-win situation and needs to be given increased focus and drive from all levels. The UK seems to get bogged down in red tape for implementing products and services that may make total common sense. All parties need to look at ways in which these can be used as they may increase patient outcomes and therefore overall costs in the long run. There are obviously areas in which we need stringent Regulation but there are also areas where if the product does not need to be regulated so thoroughly.

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Eric Hilton of - Food & Drug Analytical Services - 13:00:39pm Jan-29th

We contribute directly in the manufacturing chain to the safety of pharmaceutical industry. We are one of the gatekeepers for Quality, and as we are audited to do so (from MHRA) we ensure that the medication is what is supposed to be and is safe. This is a global market and as such, multiple outsourcing is occurring at a high level. This has mainly been dictated by ‘Big Pharma’ and the Generic manufacturers working in niche markets. Pharmaceutical product recalls are very expensive for companies, and the fact that they still happen is amazing. Even politically, the EU is dragging its feet on the way to go for legislation. Globally there are 22,000 API (Active Pharmaceutical Ingredient) manufacturers, and they are not all the same in standards of excellence. The good companies with cGMP (current Good Manufacturing Practice), actively show the quality certificates of the products made. The not so good ones, try to cut corners and save money, and creep into the drug chain. The consumers want cheaper drugs, but quality counts, and this has to be paid for. Currently the role of the ‘QC gatekeeper’ is one that has not been looked at as a key element by some. Just like Health & Safety it is integral to a company, and it only becomes important to everyone, when there is a problem. This is a burning issue to us, as we are the QC Gatekeeper, and as such, we are driving the Quality issues from the bottom up. People and companies are aware, however, cost is always a pressure for some with regards to QC Analysis. The UK leads the way for Quality, historically and currently. This needs to be put across to those that need services like this the most. In the global market our drum is small, but we are banging it harder than ever... so for 2010 onwards we hope to make sweet music

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Alan Press of - Kimal - 15:51:34pm Jan-28th

The single thing that really concerns me is the capability (actually the lack of it) of the NHS to rapidly implement best practice, productivity reforms, movement to community and home, and all the other things they know they have to do before the 15 and 20 billion black hole hits in a couple of years. They currently seem incapable of getting out comparatively simple tenders. Where is the inspirational leadership delivering the change and innovation needed? Many people at the top know what is needed (I have just been with Lord Darzi at Arab Health) but the delivery mechanisms seem so disparate. All I can foresee are pockets of change and innovation, but huge areas where waiting lists grow and cuts occur.

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Nick Gostick of - BioCity Incubartor - 15:28:56pm Jan-28th

Our experience from the BioEntrepreneur School is that overseas graduates in the UK are much more interested in setting up their own companies than our home grown graduates.

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Nick Gostick of - BioCity Incubartor - 15:27:36pm Jan-28th

Why is it so difficult to get funding for early stage life science technology businesses? Does the classic model of VC funding and exit by floatation or trade sale still work?

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Chris Penfold of - Design Cognition - 14:11:10pm Jan-28th

We are routinely coming across pharma companies (small & large) who just don’t keep up with or monitor changes in packaging legislation that will have a major impact on their businesses. A good example is the impending Braille legislation which is now MANDATORY for ALL pharma packs sold in Europe and has to be in place within the next 7 MONTHS. As a consequence of non-compliance, an estimated 20% of pharma companies could have their products delisted. So why do companies ignore it?

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Adam Maclean of - The Good Birth Company - 7:52:25am Jan-28th

There seems to have been a lot of announcements recently about the importance of being able to trial medical devices and as a manufacturer we have seen an increase in demand for evidence of efficacy. But is the NHS really going to be industry-friendly or will all products quickly become as highly regulated as the pharma industry?

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Steve May-Russell of - Smallfry - 7:48:53am Jan-28th

We saw in the local press recently an announcement on a Health Innovation and Education Cluster (HIEC) being awarded in our region. We normally pay no attention to these NHS Quango announcements, but this one mentioned collaboration with industry. Does anyone know how these things will work? And what will they do?

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Tony Davis of - MedilinkUK - 10:23:55am Feb-2nd

MedilinkUK has long campaigned for better recruitment and reduction of cost by not applying the full economic cost of the NHS overhead and through its Clinical Trials Industry Special Interest Group which it runs on behalf of the medical Technologies and medicines Knowledge Transfer Network

Tony Davis of - MedilinkWM - 9:00:00am Nov-26th

It's been over a year since Gordon Brown guaranteed small businesses would be paid within 10 days for work done for the government, including the NHS. Is it happening?

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Peter Dines of - Surgi-C - 15:48:38pm Feb-1st

We have seen changes in the last six months, payment terms are sometimes being stretched with some hospitals saying they have no money – we have reacted by enforcing a stronger credit control policy that puts customers on ‘stop’ which is working, but we would prefer not to do this as ultimately it means at times we are saying we will not supply goods that are urgently needed to treat patients. Our company mantra is that we offer a high level of service and support to all of our customers, but we are also a business with staff and overheads, which sometimes culturally leads to a clash. Fortunately, in the main this stance ensures payment and the operations go ahead.

Medilink North West of - Medilink North West - 9:37:59am Dec-20th

Five company comments from Medilink North West:

I can confirm that the NHS pay us promptly, usually within 45 days Sometimes sooner providing they do not have a query on the invoice. Then it becomes a different story as it can take two months to sort out the problem because of their internal systems and procedures.

Click here for more

Alan Press of - Kimal - 10:46:57am Dec-10th

The Voices of Industry process has given us timely market information about the 30-40 day payment terms many of our colleagues are enjoying and has spurred us to write the attached letter to those Trusts who are not honouring our contractual payment terms. We'll keep you posted on our success with it.

Click here to view the letter

Tony Davis of - MedilinkWM - 10:35:02am Dec-10th

Today we issued the attached letter to Lord Drayson along with your comments regarding late NHS payments, we'll keep you posted on any response, but please continue to upload your thoughts and experiences.

Click here to view the letter

Kevin Kiely of - Medilink Yorkshire and the Humber - 9:34:41am Dec-7th

I have heard back from 8 of our member companies regarding their experiences with late payments, and I'm pleased to report that the unanimous response has been that they are not experiencing any trouble with the NHS paying on time. So I rang around a few companies today. Only one company said that they were continuing to experience difficulties, the others all indicated that they no longer had issues and that the position had improved significantly in the last year. The company that continues to have a negative experience indicates their primary issue would appear to be an organization called the Shared Business Service (SBS). It would appear that if invoices go into the Topcliffe facility in Wakefield and orders are processed via the SBS that they can wait many months for payment.

Jessica Fisher of - MediWales - 9:34:41am Dec-7th

Here is a quote from one of our member companies regarding late payments: In general we are getting prompt payment (Ave 3 weeks) from most NHS Trusts now, which is extremely welcome. Regarding Trusts, our only gripe is that some invoices are still taking 6 to 7 weeks but this is usually where staff have moved on and no one is sure about the signing off or of a delivery being made. More importantly however is NHS Shared Services in Wakefield, where we still have invoices as far back as May and July, where resolution can be very difficult because they can be hard to contact (email only and reference number) and take considerably longer to resolve outstanding payments. Improvement here is definitely sought.

Rachel Goodall of - Owen Mumford - 12:38:22pm Dec-4th

Our experience with NHS Supply Chain is they honour the terms and conditions of our contracts relating to payments, which are negotiated before signing.

Simon Hardman of - Minivator - 11:07:20am Dec-4th

Reviewing our top Local Authority accounts over the last six months, we are experiencing an average of 55 days between invoice date and payment receipt.
I think it will always be impossible for LA's to pay within 10 days due to the time needed for OT's to revisit the installation and sign it off as being okay to pay. As you'll see, however, the time needed for this inspection and the subsequent time taken to flow through the LA to ultimate payment can be quite long

Adrian Flowerday of - Docobo - 11:02:48am Dec-4th

There is a wide range of attitudes and abilities when it comes to paying mainly due to the process by which an invoice is received and processed
At Southampton for example, we are usually paid within 14 days, constantly and reliably
At others, what we find is that we have to chase it all the way, to the point of feeling that we are pushing too hard. Often, we have to check that certain people have received the invoice and passed it onto the next person. Occasionally the invoice gets stuck on someone's desk whilst they are off for the summer, etc. In other cases the stores dept do not let accounts know that product is delivered.
If you are a new supplier it often stalls as we have to be put on the system, and that does not seem to happen until 30 days and we start chasing

Peter Dines of - SurgiCLtd - 13:06:08pm Dec-3rd

NHS organisations appear increasingly willing to admit to serious cash shortages and an inability to pay suppliers promptly.
Some openly acknowledge their policy to only pay those from whom urgent supplies are required or who shout loudest.
Obtaining payment is therefore seemingly dependent upon robust credit control procedures yet even then some organisations manage to avoid prompt payment by hiding behind internal procedures or threatening to withdraw companies from the supply chain.
We could currently cite a selection of NHS organisations who are intentionally or knowingly failing to adhere to the Government's guidelines.

Tony Wilson of - KimalPlc - 9:35:58am Dec-3rd

We have current experience with the Finance Dept of a major London Teaching Hospital that has categorically stated its policy is to pay on 90 day terms.
Secondly, we are experiencing a total disconnect between many NHS procurement functions who use Shared Service Centres to process their payments. Payments are often delayed due to references quoted by the Procurement function on their orders being unrecognised by Shared Services and causing considerable delay to settlements. Not withstanding the basic fact that Shared Services are incredibly difficult to communicate with.

Tony Davis of - MedilinkWM - 12:07:26pm Oct-20th

The European Commission has asked us to become advisors on a future of medical devices EU parliament process. We are representing on behalf of UK industry on Trade and Innovation.
Please let me know your thoughts on the following four issues:

- Is the European regulatory framework appropriate?
- What are the main market access challenges and how would you reduce the technical barriers to trade between member states?
- Is it necessary to improve international regulatory coordination?
- Is counterfeiting a significant issue for medical devices?

However any observations on selling into Europe would be more than welcome.

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Mike Edwards of - Kimal - 19:45:07pm Nov-1st

The Medical Devices Directive is an adequate tool for ensuring safety and performance of medical devices placed on the European market. The problems have been in its correct implementation by European Member States. Much can still be achieved by all stakeholders to ensure we have a common approach to its correct implementation.

Rod Palmer of - Performance Health Products - 15:03:12pm Oct-30th

Individual countries have additional approval regimes ranging from the understandable technical (Germany, TUV approval, etc.) to the opaque and impenetrable (France). These are trade barriers in disguise, barriers that CE marking was supposed to eliminate. And is there a danger that endless, needless refinement and complexity will result in an expensive and debilitating burden for SMEs? Yes!

Trevor Lewis of - Medical Device Consultancy - 10:40:51am Oct-28th

There is a need for the methods of paying for all types of devices to be better understood throughout Europe and it made easier for manufacturers to access the requirements, especially as evidence-based purchasing and e-procurement become more commonplace throughout the Community.
The European regulatory framework for most medical devices works very well and is a flexible system that allows manufacturers some choice in the conformity assessment route chosen to achieve CE marketing, this is good for both large and small companies, especially startups. The recent Revision of the New Approach brings the processes for CE marking closer to those established and used to good effect in the medical device sector.

Andrew Davidson of - DTR Medical - 18:22:53pm Oct-27th

Areas of concern for us are 1) Development of local registrations - here I know at least one country has created non tariff barriers that do not seem to take CE marking as it should be. This seems wrong and makes it harder to operate as a new SME with export intentions; 2)Poor payment record - I hear horror stories about some public hospitals in certain countries taking up to two years to pay, this contrasts markedly with the current UK government policy where payments are now often within 2 weeks from the NHS.

Peter McGuinness of - Chromogenex Technologies Ltd - 16:22:58pm Oct-27th

The biggest challenge we face in Europe is competition from non EU imports which do not comply with medical device regulation, and in some cases have fake CE marks. Despite this they are being sold openly and cheaply across Europe.

Kirk Buller of - Binding Site - 14:30:48pm Oct-27th

A big issue for us is Vigilance reporting. Whilst the Competent Authorities do talk to each other, a company can end up having separate correspondence on the same issue with the CA in each country where the product is sold. The eventual adopting of the Eudamed database might improve this, but for political reasons it is likely to remain.

Trevor Lewis of - Medical Device Consultancy - 16:30:16pm Oct-22nd

The differences between pharmaceutical and device regulation has been discussed at length by ABHI and Eucomed, the need is to keep the regulatory frameworks independent of each other and not attempt to merge them or absorb their management completely into the pharmaceutical regime.

Tony Davis of - MedilinkWM - 17:00:00pm Jun-30th


Click here to download the Voices of Industry Recommendation Letter & Supporting Evidence

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Michelle Dalton of - MedilinkWM - 16:25:26pm Jun-25th

The Proposal document is complete and ready for comment/feedback. Please feed any thoughts/edits directly back to me via email Michelle@MedilinkWM.co.uk or feel free to upload as a comment on this microsite.

Tony Davis will be delivering the final proposal document to Lord Drayson and the OLS on Tuesday, 30 June 2009. Thank you to everyone who has participated in our Voices of Industry campaign.

Click here to Download

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Alan Press of - Kimal - 15:52:12pm Jun-25th

We know there are grants available to support companies to export, but we have not applied for any recently because the forms are so cumbersome the return is not worth it. In the last two years alone we have spent hundreds of thousands of pounds on documentation and approvals in other countries, with no support from UKTI. With subsidy to expand my overseas business I would be able to employ more people and increase the overall wealth of the country.

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Peter Ellingworth of - ABHI - 15:05:06pm Feb-4th

It is vitally important for the SME voice within the medical technology and healthcare market, and the life sciences sector as a whole, to be heard and appreciated. This is a strong theme from the report which industry and government has recently published and for which an action plan is now getting underway. As a majority stakeholder in medical manufacturing, the UK SME community plays a vital role in the growth and prosperity of larger businesses with its quick response times, competitive pricing and entrepreneurial spirit.

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Richard Barker of - ABPI - 16:46:04pm Jun-23rd

SME organisations within the pharmaceutical market are a prolific source of innovation and new ideas, fuelling the work of many large companies.
With varied levels of funding and resource they are not often recognised for the contribution they make as a well-spring of innovation.

The Voices of Industry campaign demonstrates the willingness for each of the areas within Life Sciences (pharmaceuticals, diagnostics, healthcare and medical device technologies) to work together to ensure this vital sector is recognised at all levels.

The ABPI is happy to support this campaign and would like to encourage all of its members to participate

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Ashley Yeo of - ClinicaScrip - 15:03:16pm Feb-4th

(Principal Analyst - Healthcare Editor at Clinica-Scrip) The IVDs sector in the UK needs a long-term commitment to the early health model. A simply structured, well worded commitment to promoting, using and monitoring use of these technologies will result in benefits all round - to patients, to the healthcare system, and thus to the government. Too little is invested in this vital segment from the UK healthcare budget.
Click here for more

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Aisling Burnand MBE of - Bio Industry Association - 14:57:33pm Feb-22nd

The BIA applauds this campaign. The chronic lack of access to capital is a challenge that unites all SMEs. These are particularly tough times for SMEs involved in crucial life sciences research, with viable enterprises still struggling to obtain the follow-on investment they need to be able to grow their businesses into the success stories of the future. Industry needs to send out a clear, united message on how to deal with this problem and get investment moving again. The package of work under discussion at the new Office for Life Sciences must be implemented to make a difference.

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Richard Stone of - MedilinkWM - 16:30:00pm Jun-18th

If there were a mechanism for easily identifying the procurement route within the NHS for a particular product, more companies would be able to achieve UK sales and not have to spend so much resource targeting overseas markets.

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Christina Keey-Andersen of - Advantage West Midlands - 14:57:50pm Feb-22nd

The Medical Technologies industry is one of the strongest performing industry sectors currently, but there is still much that could be done to improve the conditions for SMEs in this area. The Voices of Industry campaign is a great initiative by Medilink West Midlands to try to capture the issues facing SMEs today. The campaign will be used to make decision makers and policy shapers in central government listen to what industry has to say, so I hope as many companies as possible will take the time to share their views.

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